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+603 7960 3771
+603 7960 3771
Return and Refund Policy

This Return and Refund policy shall only be applicable to online purchases via www.orifera.com only.

 

Orifera shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Product(s) delivered please notify us via e-mail, fax, or phone within 72 hours of receipt of the order. You will receive instructions on the return procedures within seven (7) working days. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at oriferalive@gmail.com or call us at +603 7960 3771 for enquiries.

 

We will only accept returns due to manufacturing defects or errors in filling an order

To make a return, you must notify us via e-mail, fax, or phone within 72 hours of receipt of the order. You will receive instructions and an official return authorization number.

 

All returns must be received back within 7 days of purchase date.

  • There are quality problems after opening the package due to manufacturing defect or damaged due to shipping (at seller’s discretion).

  • Products are different than on the order list.

  • There are obvious design flaws on the products.

  • Products are irreparably damaged during transportation.

  • Products cannot be used because of design problems.

 

Returned purchases are invalid under the following conditions:

  • Products can still be used even though there was some damage during transportation.

  • The returned purchase does not meet the conditions.

  • No claim is made up to 7 days after the customer has received the products.

  • Special ordered merchandise cannot be returned unless confirmed defective.

 

Note:

  • Returned products can only be exchanged with the same style of product, if it is out of stock, it will have to be exchanged with products of the same value.

  • Returned products should be undamaged and in their original packaging.

 

Returning Procedure:

  • Please provide the following information when returning the products:

    • products’ names or codes,

    • the problems encountered, and

    • your order record.

  • Goods return transportation fee will be borne by buyer.

  • A 20% restocking fee will be charged to all returns other than confirmed defective merchandise.

  • Please make sure to properly insure your return in case the product is damaged in delivery.

 

Refunds:

  • For returned goods that are unabled to be replaced by Orifera for any reasons whatsoever. Orifera will process and issue the refund within 30 days of the goods returned.

  • All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. Orifera shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
     

If a serious problem is found within 7 days of receiving the products, you should contact Customer Service and a representative will help you find a solution in 2 weeks time.

 

E & OE

 

Effective date: 1st August, 2020