Return Policy

We will only accept returns due to manufacturing defects or errors in filling an order

To make a return, you must notify us via e-mail, fax, or phone within 72 hours of receipt of the order. You will receive instructions and an official return authorization number.


All returns must be received back within 7 days of purchase date.

  • There are quality problems after opening the package due to manufacturing defect or damaged due to shipping (at seller’s discretion).

  • Products are different than on the order list.

  • There are obvious design flaws on the products.

  • Products are irreparably damaged during transportation.

  • Products cannot be used because of design problems.


Returned purchases are invalid under the following conditions:

  • Products can still be used even though there was some damage during transportation.

  • The returned purchase does not meet the conditions.

  • No claim is made up to 7 days after the customer has received the products.

  • Special ordered merchandise cannot be returned unless confirmed defective.



  • Returned products can only be exchanged with the same style of product, if it is out of stock, it will have to be exchanged with products of the same value.

  • Returned products should be undamaged and in their original packaging.


Returning Procedure:

  • Please provide the following information when returning the products:

    • products’ names or codes,

    • the problems encountered, and

    • your order record.

  • Goods return transportation fee will be borne by buyer.

  • A 20% restocking fee will be charged to all returns other than confirmed defective merchandise.

  • Please make sure to properly insure your return in case the product is damaged in delivery.


If a serious problem is found within 7 days of receiving the products, you should contact Customer Service and a representative will help you find a solution in 2 weeks time.


E & OE


Effective date: 1st December, 2018